Delivery information and returns

Terms and Conditions

Thank you for choosing Drinkmaster. Please read the terms below before placing your order.

We want everything you order from us to reach you in perfect condition and for you to be happy with the goods you receive. However, we understand that there may be instances when you wish to cancel an order with us. With this in mind, here are all the details you need to know before buying from us.

Delivery Details

Your order will be dispatched via courier, so a signature will be required. It will arrive within 5 working days from receipt of your order. Our courier does not deliver to businesses on Saturdays or Sundays. On occasion (and outside of our control) they may deliver on Saturdays to domestic addresses.

Please see our delivery promise information below for full details of delivery scope and restrictions.

Special deliveries

If you need your drinks “next day” please order before 2:30pm and choose your special delivery option.

If for any reason we are unable to guarantee next day delivery we will contact you.

• Next day delivery charge on orders of more than £50: £8.95+VAT
• Next day delivery charge on orders of less than £50: £18.90+VAT
• Next day delivery before 10am: orders of more than £50: £19.95+VAT
• Next day delivery before 10am on order of less than £50: £29.90+VAT

We can’t guarantee next day deliveries in some postcode areas. These are:

AB, DD8-11, KW15-17, ZE1-99, GY1-99, JE1-99, PA20-40, PH19-26, PH30-35, PH49-50, HS9-99, PA41-49, PA60-61, PA75-78, , 30-44, HS1-8, IV1-56, KW1-14, IM, TR21-25, BT, EIRE/ROI.

Tracking your Parcel

You can track your parcel online, you will need to log in.

We can track your parcel for you and check signature details if it has been delivered. Just call 0800 373 515, we’ll be happy to help.

We try to ensure all drinks are in stock. If when you place your order we feel we will not be able to send it to you to arrive within 5 days we will contact you by telephone or email to advise you of a delivery date and ask whether you wish to proceed with the order.

It is very rare for an order not to arrive. Please advise us within 14 days from order if your goods are not delivered.

If there is a problem with your order please let us know as soon as possible, within 14 days of the delivery date and we will discuss it with you and either rectify the problem, provide replacement goods or a full refund (including delivery costs.)

When you place an order with us we will send a confirmation email which will include details of your order. If there is any discrepancy please let us know as soon as possible, preferably within 24 hours.

Pricing

The price of the goods will be as set out in the checkout page, or as advised by telephone or email if you / your company has a special agreed price list with non-published prices. If you / your company has a special price list, those prices that are agreed with you will not be published on the web site, even if you have logged in to your account.

Terms of Payment

If you / your company has previously agreed special terms with Drinkmaster we will charge you according to the details of those terms.

If you are paying for goods online and paying with a credit / debit card we will take payment from the card on the assumption that you are entitled to make payments with it. If we are advised by our card authorisation provider of any concerns about your transaction we will take whatever action is appropriate based on their advice.

Returns policy

You have 7 days from the day after delivery of your order to change your mind and cancel the order. If you decide to cancel the order you must tell us in writing (an email, fax or letter.) We will acknowledge your communication in writing also. We will refund the value of your order in full including delivery costs, within 30 days of notification of your decision to cancel. Depending upon the circumstances and volume of goods you have ordered and subsequently cancelled we may choose to arrange for the goods to be collected by our courier. This will be at our expense. We are not obliged to refund the value of all goods that have been consumed or opened, although we appreciate that in order to fully inspect and assess items you purchase from us you will need to remove the seals on some products.

Your statutory rights are not affected.

Our full postal address is Drinkmaster Ltd., Plymouth Road, Liskeard, Cornwall PL14 3PG. Our telephone numbers for any queries are 0800 373 515 or 01579 342082.

Data Policy

We will never share you data with any other company or individual. We will use your data to contact you about your order. If you choose to receive marketing communications from us we will contact you in line with your preferences. In practise we tend to send monthly marketing emails and won’t burden your in-box with too much communication. We usually send details of new products and special offers. You can opt out of receiving marketing information from us at any time.